We understand that everyone's situation is different and with that understanding OMG Condoms does its best to satisfy its customers and ensure a happy shopping experience for all. We ask that you please read our Refund Policy entirely.
As our products are classified as "medical devices" NO PRODUCT RETURNS are allowed. This ensures that all items in the OMG Condoms inventory are entirely 100% factory direct for maximum safety.
Damaged Items: If your order was damaged during transit we are happy to replace it however we do ask that you contact customer service within 2 days of receipt to get your request processed. Please DO NOT send your purchase back to our warehouse as it will NOT be accepted.
Defective Items: On any products found to be defective you have 30 days to contact OMG Condoms to request a refund or exchange. If however, its been over 30 days from receipt of your order we unfortunately won't be able to help you with either.
If you are approved for a refund it will be processed between 5-7 business days for the full amount of your order.
*** Please note that on any defective items, quantities 48 or higher, refunds will only be issued in the form of Store Credit. ***
If you haven’t received your refund after 7 business days we ask you check with your bank or credit card company before contacting OMG Condoms. Note that each bank and credit card company have different processing times so this may delay your refund from appearing on your account. If you’ve done this and still have not received your refund, please send an email to customer service at firstname.lastname@example.org.
Exchanges can be made on any orders that you are not 100% satisfied with if the request is made within 30 days*. Items will only be exchanged for similar brand or style. Shipping fees will be applied to all exchanges. Email email@example.com to make any exchange request.
*Exchanges will only be made on quantities of 24 or less.
In the event that a Store Credit has been issued you will receive a discount code via email for the amount of your refund. The store credit can be used for the purchase of any item sold on the OMG Condoms website. Store Credit can NOT be applied to any shipping fees. Your Store Credit will be available for redemption for a total of 365 days after which the store credit will expire.
Our customers privacy is our top priority and therefor you can rest assured we would never use or sell your personal information to third parties. No unwanted emails or products will ever be sent to you via email or regular mail.